At Uniqlo United States, we want you to be completely satisfied with your purchase. We offer a hassle-free 30-day return policy to ensure that you can shop with confidence.

1. Return Policy

30-Day Free Return Policy

You can return any product within 30 days of receiving it, with no questions asked. We cover all return shipping costs, so you can return items with ease and without additional expenses.

Item Condition Requirements

Please ensure that returned items are in resellable condition. Items must be free from significant wear or irreversible damage, such as scuffs, tears, or signs of misuse. Products showing excessive wear or irreparable damage may not be eligible for a refund.

Exceptions

Certain items are excluded from our return policy. If an item is non-returnable, this will be clearly indicated on the product detail page.

2. How to Initiate a Return

We offer two simple ways to initiate a return:

  1. Contact Us: Call us at 543-38-7804 or email us at [[email protected]] to request a return. Our team will provide you with further instructions.
  2. Direct Return: Alternatively, you may send the item back to us directly. Please include the tracking number and notify us by phone or email to ensure smooth processing.

3. Refund Policy

Refund Processing Time

Once we receive and inspect the returned item, your refund will be processed within 1-2 business days. Refunds will be issued to the original payment method. Please note that depending on your payment provider, it may take up to one additional day for the funds to reflect in your account.

Refund Confirmation

Once your refund is processed, you will receive a confirmation email. If you do not see the refunded amount in your account within the expected timeframe, please reach out to us, and we’ll be happy to assist.

4. Important Notes

  • Unforeseen Delays: In rare circumstances, returns and refunds may experience delays due to external factors, such as extreme weather or natural events. Please allow an additional 5-15 business days in such cases.
  • Return Shipping Costs: All return shipping costs are covered by us, so you can shop worry-free.

If you have any questions about our return or refund process, please don’t hesitate to contact our support team at [[email protected]].